Refund Policy

Overview

Because all products are custom-made on demand by Printful, we generally do not accept returns or issue refunds unless items arrive damaged, defective, or incorrect.

Eligibility for Refunds

• Claims must be submitted within 14 days of delivery.

• Provide photos and order details to [Your Email].

• Refunds or replacements will be at our discretion, and we coordinate with Printful for resolution.

Shipping Issues

• Lost or delayed shipments are handled via Printful and carriers.

• If an order is returned due to incorrect address provided by the customer, the customer is responsible for reshipping costs.

Exchanges

• Exchanges are only possible if the product is defective or incorrect.

• Contact us promptly so we can resolve the issue with Printful.

Disclaimer

• By placing an order, you agree that all custom-printed products are final unless defective or damaged.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@storybooklivingfrance.com.